Legal
Terms of Service
Effective date: March 2026
These Terms of Service ("Terms") govern your use of Your Website Friend's services and website at yourwebsitefriend.com. By engaging our services or using our website, you agree to these Terms. Please read them carefully.
"YWF," "we," "us," or "our" refers to Your Website Friend, operating as Tetra Media LLC, located at 220 Canton St, Stoughton, MA 02072. "Client," "you," or "your" refers to the individual or business engaging our services.
1. Services Provided
Your Website Friend provides the following services:
- Custom web design and development
- Website hosting and maintenance
- Marketing automation setup
- Email and SMS marketing systems
- Graphic design and brand materials
- SEO optimization and strategy
The specific scope of services for each engagement is defined in a separate Proposal or Statement of Work agreed upon by both parties prior to project commencement.
2. Payment Terms
Monthly Retainer Plans
Monthly retainer agreements are billed on a recurring basis. Payment is due on the same date each month. Services continue month-to-month and may be cancelled with 30 days' written notice. No refunds are issued for partial months.
Upfront / Project-Based Work
One-time or project-based engagements require a deposit (typically 50%) before work begins, with the remaining balance due upon project completion and before final delivery of files or launch. All deposits are non-refundable once work has begun.
Late payments may result in a pause of services. Accounts more than 30 days past due may be subject to a late fee of 1.5% per month on the outstanding balance.
3. Client Responsibilities
A successful project depends on collaboration. You agree to:
- Provide all necessary content, copy, images, logos, and brand assets in a timely manner as requested
- Respond to requests for review, approval, or feedback within a reasonable timeframe (typically 3–5 business days)
- Ensure that any content you provide does not infringe on third-party copyrights, trademarks, or other intellectual property rights
- Provide accurate and complete information about your business, services, and goals
- Designate a single point of contact for project communications
Project delays caused by delayed client feedback or missing assets do not constitute a breach of our obligations and may result in adjusted timelines.
4. Intellectual Property
Your Content
You retain full ownership of all content, copy, images, logos, and other materials you provide to us. We use your materials solely to deliver the agreed services.
Your Final Website
Upon receipt of final payment in full, you own the custom design, layout, and site-specific code created for your project. Ownership transfers completely to you — we do not hold your site hostage.
YWF Pre-Built Components
YWF retains ownership of any proprietary frameworks, component libraries, utility code, or internal tooling that we develop independently of your project and that may be incorporated into your site. You receive a perpetual, royalty-free license to use these components as part of your delivered website. We may reuse these components in other projects.
Portfolio Rights
Unless you request otherwise in writing, we reserve the right to display your completed project in our portfolio and marketing materials.
5. Revisions and Scope Changes
Each project includes a defined number of revision rounds as specified in the Proposal. Requests that fall outside the agreed scope — additional pages, new features, significant redesigns, or changes to previously approved work — will be quoted separately and require written approval before work proceeds.
6. Hosting and Maintenance
If we manage your hosting, we will take reasonable steps to ensure uptime and performance. We are not liable for outages caused by third-party hosting providers (such as Vercel). You are responsible for maintaining access credentials to any accounts associated with your project. We recommend keeping backups of your content independently.
7. Limitation of Liability
To the fullest extent permitted by law, Your Website Friend shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of revenue, loss of data, or loss of business — arising from your use of our services or your website, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to us in the three (3) months preceding the claim.
8. Termination
Either party may terminate an engagement with 30 days' written notice. Upon termination, you are responsible for payment of all work completed up to the termination date. We will deliver all completed work product upon receipt of final payment owed.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Norfolk County, Massachusetts.
10. Changes to These Terms
We reserve the right to update these Terms at any time. Material changes will be communicated to active clients. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
Questions?
If you have any questions about these Terms, please contact us:
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